AuditFun / Travel & Tourism

Travel & Tourism

Air ticketing, ADM, refunds, hotels, visas, payroll and the full back office. 28 tests run online now and 131 more are available on request. Choose your level: owner, department head or team.

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Travel & Tourism

Air ticketing, hotels, visas, packages and the full back office.

For business owners

ON REQUEST
Owner Health Check (all-in-one)One upload pack, one plain-language PDF: High / Medium / Low risk areas and the exceptions list.Files: 8 files: tickets, sales, BSP, AR, AP, bank, payroll, trial balance
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For department heads

ON REQUEST
Operations Health CheckTicketing, ADM, refunds, hotel & visa.Files: One upload pack per department
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ON REQUEST
Sales & Commercial Health CheckMargins, agreements, customers.Files: One upload pack per department
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ON REQUEST
Finance Health CheckReceivables, payables, treasury, tax.Files: One upload pack per department
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ON REQUEST
HR & Payroll Health CheckPayroll, GOSI, WPS, Iqama.Files: One upload pack per department
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ON REQUEST
Controls & Fraud Health CheckAccess, audit trail, red flags.Files: One upload pack per department
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For teams, by department

Air Ticketing6 online · 15 tests

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Ticket to invoice completenessEvery ticket issued has an invoice or cash sale, so no revenue is lostFiles: Ticket Issue Report; BSP Billing Analysis (BSPlink)
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Duplicate ticket invoicingSame ticket invoiced twice or to two customersFiles: Ticket Issue Report
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Late invoicing / month cut-offTickets issued in one month but invoiced in the next monthFiles: Ticket Issue Report
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Holding-account ticketsTickets billed to holding accounts (Tickets Under Process, MASTER, Cash in Hand) instead of a real customerFiles: Ticket Issue Report
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Invoice dated before ticketInvoice date earlier than ticket issue date (possible backdating)Files: Ticket Issue Report
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Staff void rateStaff whose void rate is above 10%Files: Ticket Issue Report
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Invoice without ticketFind invoices with no matching ticket in BSP or GDS (fake or wrong invoices)Files: Ticket Issue Report; BSP Billing Analysis
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ON REQUEST
BSP vs system amount matchFare, tax, commission and net in the system agree with BSP for each ticketFiles: Ticket Issue Report; BSP Billing Analysis
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GDS tickets pending processingTickets captured from GDS but not processed for more than X daysFiles: GDS Captured / Pending Ticket List
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LCC booking completenessLCC bookings (flynas, flyadeal, etc.) are all invoicedFiles: Ticket Issue Report; LCC Portal Statements
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Void controlVoids are recorded in the system, not invoiced, and not voided after the deadlineFiles: Ticket Issue Report; BSP Billing Analysis
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Conjunction and EMD invoicingConjunction tickets and EMDs (seats, bags) are invoicedFiles: Ticket Issue Report
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Tickets from other office IDsTickets issued under your IATA from other branches or office IDs are accounted forFiles: Ticket Issue Report; BSP Billing Analysis
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Card used as airline FOPCustomer card paid the airline directly but the customer was also billedFiles: Ticket Issue Report; Sales Register
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After-hours ticketsTickets issued outside office hoursFiles: Ticket Issue Report with issue time
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ADM / ACM & BSP Control0 online · 9 tests

ON REQUEST
ADM recorded in booksEvery ADM in BSPlink is recorded in the booksFiles: BSPlink ADM/ACM List; ADM/ACM Register
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ADM allocationShows who carries each ADM: sub-agent, customer, staff or company (% absorbed)Files: ADM/ACM Register
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ADM recoveryADMs charged to sub-agents or customers but never collected or written offFiles: ADM/ACM Register; Customer Ledger
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ACM treatmentACMs passed on to customers or kept, and recorded as incomeFiles: BSPlink ADM/ACM List; ADM/ACM Register
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ADM dispute deadlineADMs where the dispute deadline was missedFiles: BSPlink ADM/ACM List
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ADM root causeADMs analysed by reason and by the staff member who issued the ticketFiles: BSPlink ADM/ACM List; Ticket Issue Report
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ADM risk (churning)Repeated booking and cancelling, passive segments and duplicate bookings that lead to ADMsFiles: GDS Booking / Segment Report
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BSP remittanceBSP paid on time and the amount equals billingFiles: BSP Billing Analysis; Bank Statement
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ON REQUEST
BSP limit usageUse of the BSP bank guarantee and limitFiles: BSPlink Limit / RHC Report
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Refunds & Reissues1 online · 8 tests

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Refund recorded and creditedEvery BSP refund has a refund note credited to the original customerFiles: Ticket Issue Report; BSP Refund List
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ON REQUEST
Refund amount checkRefund to customer is no more than airline refund minus chargesFiles: Refund Register; BSP Refund List
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ON REQUEST
Early refund paymentCustomer refunded before the airline refund was receivedFiles: Refund Register; BSP Refund List
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Refund to wrong partyRefund on uninvoiced tickets or to a different customerFiles: Refund Register; Ticket Issue Report
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Refund payment methodRefund paid by a different method than the original paymentFiles: Refund Register; Receipts Register
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Pending airline refundsAirline refunds still pending after X daysFiles: Refund Register
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Reissue chargesReissue charge to customer is at least the airline ADC + penalty + feeFiles: Ticket Issue Report; Sales Register
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Unclaimed tax refundsUnused tickets with refundable taxes not claimedFiles: Ticket Issue Report; GDS Unused Ticket Report
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Sales & Pricing1 online · 9 tests

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Profit per ticketSelling price minus cost for each ticket; flags zero or negative profitFiles: Sales Register with selling price; Ticket Issue Report
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Margin vs agreed markupProfit below the markup or service fee agreed with the customerFiles: Sales Register; Customer Master
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Abnormally high marginPossible overcharging of corporate customersFiles: Sales Register
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Manual price overrideSelling price changed by hand after GDS captureFiles: Sales Register; Audit Log
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Unauthorised discountDiscount above the user's authority limitFiles: Sales Register; User Authority List
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Commission and incentivesCommission, PLB and incentives booked agree with airline statementsFiles: Sales Register; Airline PLB / Incentive Statements
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Private fare misuseCorporate or private fares used for customers not entitled to themFiles: Sales Register; Customer Master
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Profit trendProfit by staff, branch, customer and airline over timeFiles: Sales Register
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Staff and family ticketsTickets for staff or their relatives at zero marginFiles: Sales Register; Staff List (HR records)
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Hotel, Visa & Packages0 online · 13 tests

ON REQUEST
Hotel and other booking completenessEvery hotel, visa and package booking is invoicedFiles: Non-Air Sales Register; Supplier Statements
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Supplier cancellation penaltySupplier cancellation charges are passed on to the customerFiles: Non-Air Sales Register; Supplier Statements
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Negative margin servicesHotel, visa or package sold below costFiles: Non-Air Sales Register
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Package costing vs actualPackage costing sheet agrees with actual supplier invoicesFiles: Package Costing Sheets; Supplier Invoices
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Cost without sale / sale without costSupplier cost with no sale, or sale with no cost bookedFiles: Non-Air Sales Register; Supplier Ledger
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Hotel booking completenessEvery confirmed hotel booking is invoiced to a customerFiles: Hotel Booking Report; Hotel Supplier Statements
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ON REQUEST
Hotel nights and dates matchNights and check-in/out dates billed to the customer match what the supplier chargedFiles: Hotel Booking Report; Hotel Supplier Invoices
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Hotel cancellations and no-showsSupplier penalties are passed on, and refunds are credited correctlyFiles: Hotel Booking Report; Hotel Supplier Statements
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Hotel rate vs contractThe rate charged by the supplier matches the contracted rateFiles: Hotel Supplier Invoices; Hotel Rate Contracts
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Hotel cost not yet bookedGuest has checked out but the supplier cost is not yet recorded (understated cost)Files: Hotel Booking Report; Supplier Ledger
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Visa completenessEvery visa processed is invoiced to a customerFiles: Visa Register; Visa Platform Report (Embassy / MOFA / Nusuk)
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Visa fee vs chargeThe government or embassy fee paid is recovered from the customer with the agreed marginFiles: Visa Register; Visa Fee Payment Records
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ON REQUEST
Visa rejections and refundsRejected or cancelled visas are refunded or credited correctlyFiles: Visa Register; Refund Register
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Credit Control (Receivables)4 online · 12 tests

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Credit limit breachSales above credit limit or to blocked customersFiles: Sales Register; Customer Master
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Customer aging by credit termsReceivables overdue based on each customer's own agreed credit days; days to collect by customer and salespersonFiles: AR Aging; Customer Agreement Log: credit days, limit
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Sales without customer agreementSales to a customer not in the approved customer log, so no agreement is on fileFiles: Sales Register; Customer Agreement Log
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Expired customer agreementSales made after the customer's agreement end dateFiles: Sales Register; Customer Agreement Log
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ON REQUEST
Unallocated receiptsReceipts and advances not matched to invoicesFiles: Receipts Register; Customer Ledger
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ON REQUEST
Credit notes and write-offsEach credit note or write-off has a valid reason and an approverFiles: Credit Note Register
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Credit to walk-in customersCash customers given creditFiles: AR Aging; Customer Master
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Sub-agent depositsSub-agent deposits vs usageFiles: Sub-agent Ledger
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Customer balance confirmationCustomers confirm their balancesFiles: Customer Statements; Customer Confirmations
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System terms vs signed agreementCredit limit, credit days or markup in the system differ from the signed agreementFiles: Customer Master; Customer Agreement Log
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ON REQUEST
Cash customer account balanceThe Cash in Hand / walk-in customer account should be cleared daily; any balance is investigatedFiles: Customer Ledger
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ON REQUEST
Customer concentrationDependence on a few large customers and their credit exposureFiles: Sales Register; AR Aging
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Payables & Suppliers4 online · 8 tests

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Duplicate supplier paymentsSame supplier invoice paid twiceFiles: Payments Register
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Supplier aging by billing basisPayable due dates worked out from each supplier's agreed billing start (booking date, check-in or check-out) plus credit days, to show what is truly overdueFiles: AP Aging / Supplier Ledger; Hotel Booking Report with booking, check-in and check-out dates; Supplier Agreement Log: billing basis, credit days
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Purchases without supplier agreementPurchases from a supplier not in the approved supplier logFiles: Supplier Ledger; Supplier Agreement Log
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Duplicate supplier invoice numbersSame supplier invoice number booked more than once with different amounts or datesFiles: Supplier Ledger
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ON REQUEST
Supplier reconciliationSupplier ledgers agree with supplier statementsFiles: Supplier Ledger; Supplier Statements
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ON REQUEST
Supplier advancesAdvances to suppliers not yet adjustedFiles: Supplier Ledger
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ON REQUEST
Early supplier paymentsSuppliers paid before the due date or before the service was usedFiles: Payments Register; Supplier Agreement Log
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ON REQUEST
Supplier bank detail changesSupplier bank accounts changed in the system (payment fraud risk)Files: Audit Log; Supplier Master
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Treasury - Cash, Bank & Payments4 online · 12 tests

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Bank reconciliationAge of unreconciled bank itemsFiles: Bank Book; Bank Statement
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Card settlementPOS and payment-gateway receipts agree with settlements and feesFiles: Receipts Register; POS / Gateway Settlement Statements
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Appiso payment reconciliationEvery Appiso transaction is recorded as a receipt, matched to an invoice and settled to the bankFiles: Appiso Transaction Report; Receipts Register; Bank Statement
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Payment link reconciliationEvery paid link is posted as a receipt against the right customer and invoice; no receipt posted for an unpaid linkFiles: Payment Link Report (gateway); Receipts Register; Bank Statement
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ON REQUEST
ChargebacksCard chargebacks received and recoveredFiles: Card Chargeback Statements
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ON REQUEST
Cash deposit timingCash deposited in the bank within one dayFiles: Receipts Register; Bank Statement
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ON REQUEST
Agency card misuseAgency card used for non-business spendingFiles: Agency Credit Card Statement
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Cancelled receiptsReceipts cancelled after printingFiles: Receipts Register
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ON REQUEST
Payment link refunds / cancellationsRefunds and cancellations made through the gateway are also recorded in the booksFiles: Payment Link Report (gateway); Refund Register
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ON REQUEST
Loans and financingLoan balances, interest and repayments agree with the bank scheduleFiles: Trial Balance; Bank Loan Statements
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ON REQUEST
Bank signatories and online banking usersOnly current, authorised people can sign or approve bank paymentsFiles: Bank Mandate Letters; Online Banking User List; User List
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ON REQUEST
Liquidity vs BSP obligationsCash and bank balances are enough to meet upcoming BSP and supplier paymentsFiles: Bank Statement; BSP Billing Analysis; AP Aging
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Petty Cash0 online · 5 tests

ON REQUEST
Petty cash countPetty cash book balance agrees with the physical cash countFiles: Petty Cash Book; Cash Count Sheet
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ON REQUEST
Petty cash limitsVouchers above the per-voucher limit or float above the approved limitFiles: Petty Cash Book; Petty Cash Policy
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ON REQUEST
Petty cash supportVouchers without receipt, VAT invoice or approvalFiles: Petty Cash Vouchers
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ON REQUEST
Petty cash splitting and frequencySplit vouchers or unusually frequent replenishmentsFiles: Petty Cash Book
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ON REQUEST
Personal expenses in petty cashNon-business or personal items paid from petty cashFiles: Petty Cash Book; Petty Cash Vouchers
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HR & Payroll4 online · 15 tests

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Ghost employeesEvery employee paid exists in the HR master, is active and registered in GOSIFiles: Payroll Register; Employee Master (HR records); GOSI Report
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Time sheet / attendance vs payrollDays and hours paid in payroll match the daily attendance and time sheet records; absences, late hours and unpaid leave are deductedFiles: Payroll Register; Attendance / Time Sheet Report (attendance system)
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Leavers still paidSalary paid after the employee's last working dayFiles: Payroll Register; Leavers List (HR records)
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Duplicate payroll bank accountsSame IBAN used for more than one employeeFiles: Payroll Register; Employee Master (HR records)
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ON REQUEST
Salary vs contractSalary and allowances paid match the employment contract and QiwaFiles: Payroll Register; Employee Contracts (HR records); Qiwa Contract Report
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ON REQUEST
WPS / Mudad matchPayroll in the books equals the Mudad/WPS file and the bank salary transferFiles: Payroll Register; Mudad / WPS File; Bank Statement
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ON REQUEST
GOSI contribution checkGOSI paid matches registered salaries; all Saudi and non-Saudi staff correctly registeredFiles: Payroll Register; GOSI Report; GOSI Invoice
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ON REQUEST
Overtime and allowance outliersOvertime, commissions or allowances unusually high compared with normal patternFiles: Payroll Register
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Salary advances and loansStaff advances and loans recovered as per scheduleFiles: Employee Advances Ledger; Payroll Register
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End of service benefitsEOSB provision calculated correctly as per Saudi Labour LawFiles: Employee Master (HR records); EOSB Provision
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Staff air ticket entitlementStaff tickets issued match leave and contract entitlement; excess is charged to staffFiles: Ticket Issue Report; Leave Records (HR records); Employee Contracts (HR records)
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Leave accrualAnnual leave balance and provision are correctFiles: Leave Records (HR records); Leave Provision
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ON REQUEST
Iqama and work permit expiryExpired or near-expiry iqamas and work permits (penalty risk)Files: Muqeem Report; Employee Master (HR records)
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ON REQUEST
Saudization (Nitaqat) statusCompany Nitaqat band and impact on visas and hiringFiles: Qiwa Nitaqat Report
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ON REQUEST
Staff sales commissionSales incentives calculated on collected, not cancelled or refunded, salesFiles: Commission Sheet; Sales Register; Refund Register
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Admin, Purchasing & Fixed Assets0 online · 10 tests

ON REQUEST
Expense approvalEvery expense approved as per the authority matrixFiles: Expense Register; Approval Authority Matrix
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ON REQUEST
Recurring expense varianceRent, utilities, telecom and similar expenses compared month to month for unusual jumpsFiles: Expense Register; Trial Balance
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Purchases without quotation / POPurchases above limit made without quotations or purchase orderFiles: Expense Register; Purchase Orders
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Prepaid expensesPrepaid rent, insurance and licences are expensed over the right periodFiles: Prepaid Schedule; Trial Balance
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Accrued expensesExpenses incurred but not invoiced are accrued at month endFiles: Journal Report; Supplier Statements
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Vehicle and fuel expensesFuel and vehicle costs reasonable per vehicle; no personal useFiles: Expense Register; Vehicle List
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ON REQUEST
Fixed asset register vs GLAsset register total agrees with the booksFiles: Fixed Asset Register; Trial Balance
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Depreciation checkDepreciation recalculated and agrees with the booksFiles: Fixed Asset Register
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Physical asset verificationAssets in the register physically exist (laptops, furniture, vehicles)Files: Fixed Asset Register; Physical Verification Sheet
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ON REQUEST
Asset disposalsAssets sold or scrapped are removed and any gain or loss recordedFiles: Fixed Asset Register; Disposal Approvals
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Accounts & Reporting0 online · 8 tests

ON REQUEST
Sub-ledger vs GLAR and AP sub-ledgers agree with the GL control accountsFiles: Trial Balance; AR and AP Aging
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ON REQUEST
Clearing / suspense accountsBSP, card and suspense accounts are cleared to zeroFiles: Trial Balance; GL Detail
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Manual journalsManual journals posted to revenue or costFiles: Journal Report
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Exchange ratesRates used agree with official ratesFiles: Sales Register; Official FX Rates
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Gross vs net revenueRevenue booked consistently as gross or netFiles: Trial Balance; GL Detail
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Budget vs actualRevenue and expenses compared with budget; large variances explainedFiles: Trial Balance; Budget
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Inter-branch accountsInter-branch and inter-company accounts reconcile to zeroFiles: Trial Balance; GL Detail
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Branch and department profitabilityProfit by branch and department; loss-making units highlightedFiles: Trial Balance by Cost Centre
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Tax & Compliance0 online · 8 tests

ON REQUEST
VAT treatmentInternational air at 0%; domestic air and service fees at 15%Files: Sales Register; VAT Report
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ON REQUEST
ZATCA e-invoiceEvery invoice and credit note has an e-invoice, with no gaps in the sequenceFiles: Sales Register; e-Invoice Log
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ON REQUEST
Input VATInput VAT claimed correctly on supplier invoicesFiles: VAT Report; Supplier Invoices
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ON REQUEST
Withholding taxWHT deducted on payments to non-resident suppliersFiles: Payments Register
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ON REQUEST
ZakatZakat base, calculation and filing are correct and on timeFiles: Trial Balance; Zakat Return (ZATCA)
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ON REQUEST
Licence and registration expiryIATA accreditation, Tourism licence, CR, municipality, Hajj/Umrah licences are validFiles: Licence Register
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ON REQUEST
Bank guarantee and insurance validityIATA bank guarantee and business insurance policies are valid and sufficientFiles: Bank Guarantee Copies; Insurance Policies
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ON REQUEST
Related party transactionsSales and purchases with owners' or staff related entities are disclosed and at fair termsFiles: Sales Register; Supplier Ledger; Related Party List
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System Access & Master Data0 online · 9 tests

ON REQUEST
Edits after postingInvoices edited or deleted after postingFiles: Audit Log
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ON REQUEST
Backdated entriesEntries backdated or made in a closed periodFiles: Audit Log
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ON REQUEST
Segregation of dutiesThe same user creates and approves a transactionFiles: Audit Log; User List
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ON REQUEST
Customer master changesWho changed customer credit limits or markupsFiles: Audit Log
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ON REQUEST
Former staff loginsLogins still active for staff who have leftFiles: User List; Leavers List (HR records)
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ON REQUEST
Duplicate mastersCustomers or suppliers created twiceFiles: Customer and Supplier Master
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ON REQUEST
Missing CR / VAT numbersCustomers missing a CR or VAT numberFiles: Customer Master
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ON REQUEST
Missing pricing rulesCustomers with no markup or service-fee rule setFiles: Customer Master
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ON REQUEST
Shared or generic loginsSystem users shared by several staff (no accountability)Files: User List; Audit Log
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Fraud & Forensic4 online · 12 tests

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Benford's law analysisDigit pattern of payments and expenses checked for unnatural or made-up amountsFiles: Payments Register; Journal Report
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Round-amount paymentsUnusual number of round-figure payments or expenses (possible estimated or fake claims)Files: Payments Register; Journal Report
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Split payments below approval limitSeveral payments to the same party on the same day, each just under the approval limitFiles: Payments Register; Approval Authority Matrix
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Weekend and holiday postingsTransactions posted on Fridays, public holidays or at unusual hoursFiles: Audit Log; Journal Report
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ON REQUEST
Supplier-employee matchSupplier bank account, phone, address or name matches an employeeFiles: Supplier Master; Employee Master (HR records)
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ON REQUEST
Same IBAN on multiple partiesOne bank account used by several suppliers, customers or employeesFiles: Supplier Master; Employee Master (HR records); Refund Register
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ON REQUEST
Fake / dormant suppliersSuppliers with no CR/VAT, one-off large payments, or dormant suppliers suddenly used againFiles: Supplier Master; Payments Register
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ON REQUEST
Document number gapsMissing numbers in invoice, receipt, refund or voucher sequencesFiles: Sales Register; Receipts Register; Refund Register
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ON REQUEST
Unusual journal entriesEntries to cash/bank/revenue with no description, by senior users, or at period endFiles: Journal Report; Audit Log
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ON REQUEST
Lapping of receiptsCustomer receipts applied to another customer's older invoices to hide a shortageFiles: Receipts Register; Customer Ledger
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ON REQUEST
Refund paid to third partyRefund paid to a bank account or card that is not the customer's or passenger'sFiles: Refund Register; Customer Master; Bank Statement
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ON REQUEST
Card fraud pattern on ticketsSame card used for many unrelated passengers, high-value last-minute one-way ticketsFiles: Ticket Issue Report; Receipts Register with card details
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